New Dallas facility uses damaged vehicles and diagnostic technology to train adjusters on modern repair challenges.
October 20, 2026 — Allstate has opened a hands-on automotive training lab at its Allstate Claims University in Dallas, Texas, giving claims adjusters practical experience assessing vehicle damage and understanding the technologies shaping collision repairs.
The Auto Lab is part of the insurer’s 33,000-square-foot training centre, which opened in August. It features 22 vehicles and four motorcycles, including electric, hybrid, and gasoline-powered models. The facility was designed using insights from more than 3.5 million auto claims to reflect common damage scenarios and repair challenges.
Training covers collision, flood, hail, and vandalism damage, as well as hidden structural and undercarriage damage. Adjusters can inspect vehicles on a two-post lift, use diagnostic technology to identify potential damage involving cameras and sensors, and observe repair techniques in a dedicated demonstration area.
The facility is intended to help claims professionals better understand damage that may not be visible during an exterior inspection, including issues affecting advanced driver-assistance systems (ADAS) and other vehicle safety technologies.
“Today’s vehicles are far more complex than they were even a few years ago, and claims adjusters need a deeper understanding of how damage affects the entire vehicle,” said Mike Fiato, Allstate’s executive vice-president and chief claims officer.
The company said the hands-on approach will help adjusters make more informed damage assessments, communicate more effectively with repair facilities, and provide clearer guidance to customers navigating the claims process.
As vehicle technology continues to advance, the Auto Lab provides a dedicated environment for Allstate to train its claims workforce on emerging repair considerations and the equipment used to assess modern vehicles.