Customer service could make all the difference between your shop and the one down the road. by Eli Greenbaum Why does one collision centre thrive with a sterling reputation while the one across the street struggles to acquire and retain customers? There could be a lot of reasons: the quality of the work, pricing, marketing,

2022 ARA Pedal Car Challenge (Photos: Burhan Osman) /*! elementor – v3.8.1 – 13-11-2022 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} Seven cars, six schools, three sponsors, and one association collaborate on a project with an urgent mission—to engage youth in the automotive trades. by Kara Cunningham /*! elementor – v3.8.1 – 13-11-2022 */

PJ Collision enjoyed the custom work and the challenge of fabricating various parts. (Photo courtesy of PJ Collision) It is no secret that the automotive industry is struggling to attract talent, and extraordinary challenges require extraordinary creativity and leadership. These B.C. shops stepped in to provide both through a unique challenge. by Kara Cunningham Originally

The glass on today’s vehicles has features unheard of a few years ago. by Vince Piva Since its invention in Ancient Egypt way back in 3500 BCE, human beings have had a love affair with glass. Glass was a sought-after material for making cups, containers, and jewellery. This material reached the United States when the

Empire Collision technician crew Clue: they may already be in your shop. by Eli Greenbaum Two perennial questions arise among collision centre owners and managers throughout Canada: 1) how to find competent body and paint technicians? And 2) how to ensure that they have the right qualifications and attitude to be positive assets for your